[ COMMON QUESTIONS ]

FAQ

Last updated

Getting Started

How do I start?

How long does cataloguing take?

What is the best way to photograph a piece?

Does my whole wardrobe need to be photographed before FVLBI works?

Do I need to tag each piece?

Billing and Subscription

What does FVLBI cost?

What is the difference between Standard and Pro?

Can I cancel anytime?

Do unused credits roll over?

Are refunds available?

Styling and Composition

How does the styling work?

How realistic are the previews?

What does FVLBI not do well?

Can FVLBI recognise specific brands or designers?

How is FVLBI different from a personal stylist?

Privacy and Data

Is my wardrobe data private?

Where is my data stored?

Can I export my archive?

What happens to my data if I delete my account?

Who can see the outfits I save?

Colour Intelligence

What is the 12-season colour analysis?

Do I need to take a quiz?

How accurate is the season placement?

Can I dress outside my season?

Does season placement change?

Troubleshooting

A photo upload failed. What now?

A preview is rendering slowly.

I cannot sign in.

The weather suggestion seems wrong.

A piece is mistagged.