Getting Started

Body profile and measurements

Manage the body photo, height, weight, and measurement unit used for visualizations. Review moderation states, replace outdated details, or remove the profile without deleting the account.

By FVLBI SupportReviewed

Applies to All accounts

The body profile contains the source information FVLBI uses for previews that show your likeness. The current profile fields are a body photo, height, weight, and measurement unit.

Open and update the profile

  1. Open Settings.
  2. Select Body Profile.
  3. Review height, weight, and the metric or imperial measurement unit.
  4. Add or replace the body photo when the existing image no longer represents the intended profile.
  5. Select Save changes after reviewing the fields.

Open Body Profile to review the current details.

Prepare a body photo

  • Use a front-facing, standing pose with your full body visible, arms held away from the torso, and a straight camera angle.
  • Wear form-fitting clothing that keeps the body outline visible.
  • Use even light, a plain background, and an image with at least 1,080 pixels on the shortest side.

Color Intelligence and its selfie are managed separately on the same page. Changing that selfie does not replace the body-profile photo.

Understand photo review states

  • Pending means the new photo is still in the review pipeline. Preview actions that need the photo can remain unavailable until review completes.
  • Approved means the photo can be used by eligible visualization actions.
  • Rejected means the photo cannot be used. Read the visible guidance, then upload a corrected photo or dismiss the rejected version.

Remove the profile or request help

Settings under Privacy and Data includes Delete Body Profile. That control removes the body photos and profile measurements while preserving the account, wardrobe, saved outfits, and credits.

Contact support if Save changes repeatedly fails or an accepted photo does not appear on the profile. Include the approximate time, browser, device, and visible status. Do not attach the body photo to a normal support message.

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Still need support?

Include your account email, the action attempted, your device and browser, the exact error, and the approximate time. Do not send your password, full payment-card details, or body and wardrobe photos.