Generation depends on the selected action, plan access, available credits, and usable wardrobe or body-profile inputs. The visible status indicates whether the request was blocked before processing, interrupted by the system, or reviewed after generation.
Check access and balance first
- The non-paid tier supports outfit ideas.
- Standard supports outfit ideas and Standard previews.
- Pro adds Pro previews, video, the Outfit Planner, and worn-photo capture.
The app shows the credit amount required for the selected action. Add credits or choose an available action if the wallet balance is below that amount. A locked negative wallet must be restored to a positive balance before generation can resume.
Open Preview to review the available preview action and its credit amount.
Check the selected inputs
- Confirm the selected wardrobe items are approved and fully processed. Rejected, pending, or deleted items cannot be used as normal generation inputs.
- Generation supports tops, bottoms, full-body garments, outerwear, and footwear. Accessories can remain in the wardrobe but are excluded from garment generation.
- A preview that uses your likeness needs an active body profile with accepted photos and measurements.
- For worn-photo capture, use a clear full-body source image and wait for garment identification to finish before continuing.
If processing fails or times out
Credits are locked when an AI action starts. A system failure or timeout returns the locked amount automatically. A safety block before generation also releases the amount.
- Wait for the transaction status to finish updating, then refresh the balance.
- Review the input status and visible error before starting another request.
- Repeat the action once after the input or connection issue is resolved.
If the same request fails repeatedly or the returned credits do not appear after a few minutes, contact support with the action type, approximate time, device, and visible error text.
If generated output is blocked
Output blocked by moderation after processing uses the action credits. Those credits remain consumed while an appeal is pending because the generation work completed.
- Open the blocked result or its transaction details.
- Select the appeal option and provide concise context for the review.
- Keep the result in place while the appeal is pending and monitor the recorded status.
An approved appeal returns the action credits to the permanent wallet. A denied appeal leaves the credits consumed.